Repair Queue Page

Finding bad transactions

The Repair Queue is an assigned area in the application for all transactions that are completed and filed, but the system is unable to process the transaction.  The work area is divided into two panes.

On a row of transactions in a batch, select the Tax Analyst responsible for final processing.  For detailed information, see the tables below. The overall process is:

¨    Select parameters to filter transactions down to a list containing transactions that need to be assigned.

¨    Open the Assign To dropdown menu and select the Tax Analyst from the list.  Repeat for all assignments that need to be made from this filtered result list.

¨    Click to put a check mark in the Set Priority checkbox if the transaction should have priority handling.

¨    Press the Submit button to complete the assignments.

To return to the dashboard page, either press the FTS Home button at the bottom of the page, or click the FTS Home link in the top navigation link bar.